My experience at enterprise is always a pleasure if they don't have what I need in Stock they give me a free upgrade
Excellent customer service: phone reservation - pick up from & drop off to my home - quick checkout and return. Good price value; condition & quality of rental cargo van. I recommend Enterprise Edgewood MD to others, and plan to rent from them again
Enterprise Rent-A-Car sent me an email to write them a review. I usually follow the rule that "if you don't have anything nice to say, don't say anything at all"; but since I keep getting their automated "please review us" email here it goes...
I will only choose Enterprise for my rental car needs. The Edgewood, MD location treats me like family and the customer service is above excellent. I have had a great experience with every single person at the Edgewood location. Keep up the great quality of personnel Enterprise.
I use to rent often from Enterprise because of their customer service and great quality vehicles. I have found recently that the company has really shifted. I no longer receive excellent service from the local branches. I have had numerous problems with them having my old credit card on file, I never see the same people twice, and the rates I am quoted from our corporate policy are never correct.
I will take my business to Hertz local until I am confident Enterprise has returned to the customer focused business it use to be.
When I went to get my rental the car have the front glass dirty. The overall appearance of the inside was dirty. When I want to change the car they wanted to charge me because it was a different offer. They not even offered to clean it. Prices are competitive but customer relations can improve.
Lastly, the branch is Edgewood, MD is famous for giving cars with 1/2 or 1/4 filled gas tanks. They always say to just bring it back the same as you got it, but I want a full tank of gas! I don't want to have to stop one hour in to my trip to fill up the gas... There are four gas stations within .25 mile of the location I cannot understand why their employees cannot fill up the vehicles for their customers.
Enterprise Rent A Car is a US Car Rental based in Edgewood, Maryland. Enterprise Rent A Car is located at 2103 Pulaski Hwy, Edgewood, MD 21040, USA.
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